|UGIPS Gestion (AXA group) accelerates the omnichannel processing of insured files

100%

captured mails

D+0

100%  of information flow available to date 

1 FTE

gained in processing files 

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Digitalising 100% of incoming mail is a cultural revolution, for which ITESOFT | W4 was very helpful

 

Eric Boudet, IT Manager and member of the Executive Management Committee

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UGIPS GESTION digitalisation project

UGIPS Gestion is a subsidiary of the AXA group specialised in group insurance management. As a forerunner in paper document digitalisation, it was in 2003 that the company began its collaboration with ITESOFT | W4 with the desire to automate the treatment of medical expenses and which quickly expanded in 2004 to the management process of "Beneficiary Designations".

With the success of this first project, UGIPS Gestion decided logically in 2010 to digitalise all its incoming mail, that is more than 1 million documents per year. In 2013, in the face of the increasing use of digital channels, UGIPS Gestion is capitalising on its ITESOFT | W4 and switching to omnicanal capture.

Other benefits to discover

 

Optimise your customer experience

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  • Maximised transformation rates
  • Reduced customer acquisition costs
  • Increased satisfaction customer