Case study

Autoglass decreases litigation by digitalising customer files

CASESTUDY_AUTOGLASS

“We have between 90 to 95% of documents automatically identified and 90% automatically indexed.” Axel Brochard, Development Manager

 

Autoglass digitalisation project

Autoglass® is the UK’s leading glass repair and replacement company, serving more than 1 million motorists each year.

Before using ITESOFT, they ran with a very decentralised process and used a courier service to circulate the files between various establishments. Using this method affected the companies as it gave them lack of traceability, a long document access time and there was a huge risk of document loss which consequentially damaged the company’s cash flow.


By choosing ITESOFT, Autoglass® have digitalised all the proof of service documents in all the centres. All documents are now automatically classified and a check of completeness is automatically done to ensure all the documents are correct.

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case study